I called tech support and learned that the Spectre Dedicated Task Force is still a thing. HP certainly would not support my home repair. Plus, I had very little faith in the outcome. But as I began looking for a replacement battery to install myself, I realized that would render my beautiful $1250 Spectre a permanent orphan with raggedy clothes. My first reply below was angry because I agreed with Jacalope, and I hated having to fork out $300 on a nearly new top shelf machine. I came back to warn Spectre owners not to lose their privileges. Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution.Ĭlick the “ Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! Check next to your profile Name, you should see a little blue envelope, please click on it.Īnd, Welcome to the HP Support Community. If yes? please send me a private message with the region you are contacting us from. If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. Hi this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printerįollow the instructions below to reach them:Ĥ) Select the country from the drop-down.ĥ) Select the chat or get phone number options based on your preferences. Rather, it is a sure-fire way to lose your loyal ones. If you design a product and you later learn the product design, which includes the components you chose to include in the build, is inherently flawed, you as a company should do the honorable thing and recall the product (or at least the misbehaving component).īatteries that inflate and threaten to explode, essentially hanging as an electrolytic Sword of Damocles over a customer's data and livelihood is not a recipe for garnering new customers. I am saddened that a company from which I have purchased hardware for more than twenty-five years has decided to abandon the fundamentals of customer support. Your resolution was ultimately unsatisfactory. design decisions that were ultimately flawed. There is a lot to love about this laptop, but there's quite a lot that has left me scratching my head over the past couple of years, i.e. It didn't seal back properly to the bottom, so I had to cut them in pieces and epoxy them back to the bottom in strategic locations so I could again get to the screws if and when it becomes necessary. The rubber feet on the bottom of the laptop had to be peeled off to get to the machine screws. Of course, the machine frame is still warped, so the system doesn't sit flat. Whatever "solution" gets marked for this thread, rest assured *this* solution is what worked for me. I followed the instructions on the product's Amazon page, which included a few charge/discharge cycles once the new battery was connected. I bought a knockoff on Amazon for $40 since that was all that was available to me. To the community at large, my experience and resolution on this problem went as follows: Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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